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REFUND POLICY

Refund Policy

Last Updated: June 24, 2026

At Baked Wings & Things, we prepare food fresh and work hard to make every order right. Because food and drinks are perishable, our refund policy is designed to be fair while also protecting food safety and quality.

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1. Food and Drink Orders

All food and drink sales are generally final once an order has been prepared.

If there is a problem with your order, please contact us as soon as possible so we can review the issue and make it right when appropriate.

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2. Order Problems

Please contact us the same day, or within 24 hours when possible, if your order was:

  • Incorrect

  • Missing an item

  • Damaged during delivery or pickup

  • Not prepared as requested

  • Affected by a quality issue

  • We may ask for your order number, name, phone number, photo of the item, receipt, or a description of the issue.

  • Depending on the situation, we may offer one of the following:

  • Replacement item

  • Remade order

  • Store credit

  • Partial refund

  • Full refund

Refunds, credits, and replacements are provided at our discretion, unless otherwise required by law.

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3. Cancellations

Orders may only be canceled before preparation has started. Once an order is being prepared or has been completed, it may not be eligible for cancellation or refund.

For urgent cancellation requests, call us immediately at (608) 234-5031.

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4. Pickup Orders

Guests are responsible for picking up orders at the correct location and time. We are not responsible for food quality issues caused by late pickup.

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5. Delivery Orders

Delivery times are estimates and may be affected by traffic, weather, driver availability, order volume, or other circumstances outside our control.

If your order was placed through a third party delivery or ordering platform, refunds may need to be requested through that platform. Their refund rules may apply.

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6. Incorrect Address or Contact Information

Please check your name, phone number, pickup time, delivery address, and order details before submitting an order. We may not be able to refund orders delayed or lost because of incorrect information provided at checkout.

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7. Allergies and Special Requests

Please tell us about allergies or dietary needs before placing your order. We do our best to honor requests, but our kitchen prepares many items and cross contact may occur. We cannot guarantee that any menu item is completely free of allergens.

If you have a serious allergy, please call the restaurant before ordering.

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8. Catering Orders

Catering refunds, deposits, and cancellations are handled according to the terms provided in the catering quote, invoice, or confirmation. Please contact us as early as possible if you need to change or cancel a catering order.

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9. Gift Cards, Promotions, and Discounts

Gift cards, promotional offers, coupons, and discounts may have separate terms. They are not redeemable for cash unless required by law.

Promotions cannot be applied retroactively to past orders unless approved by management.

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10. How to Request Help

For order issues, please contact:

Baked Wings & Things
Phone: (608) 234-5031
Email: Madison@bakedwingsandthings.com
Address: 250 State Street, Madison, WI 53703

Please include your order number, date of purchase, name on the order, and a brief description of the issue.

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